How to ask for deletion
- Send an email to support@vouchflow.co.tz from the email address you use to sign in, with the subject "Delete my VouchFlow account".
- Say whether you want only your own user account deleted, or your whole company account and all its data (company administrators only).
- We confirm the request by replying to that address, and delete the account within 30 days. We email you when it is done.
If you are an employee, your company's administrator can also remove your account straight away from Settings, Employees in VouchFlow.
What is deleted
- Your user account: name, email, phone number, job title, password and saved signature.
- For a whole company account: the company profile, its users, and all its records (vouchers, stock, sales, purchasing, finance, fleet, HR and documents) and uploaded files.
What is kept, and for how long
- When only one user is deleted from a company that keeps using VouchFlow, the company's business records that user created or approved (for example vouchers and their audit trail) stay with the company, because the company needs them for its accounts. They show the person's name but no longer link to an account.
- Billing and invoice records for the company's subscription are kept for up to 7 years to meet tax law.
- Backups are overwritten within 30 days of deletion.
More about how we handle data is in our privacy policy.